As part of Logan's ongoing effort to evaluate and continuously improve our service and quality to our clients, we would appreciate your opinion on the services that we provided to you. Please consider all of your contacts with Logan during this project. If individual experiences warrant specific comment please feel free to do so at the end of this survey.
Items marked with a * are required.
1. When you contact Logan Clutch for any reason, how satisfied are you with the courteousness of the staff?.
2. Sales staff accessibility.
3. Preparedness of sales staff to offer solutions.
4. Sales Staff Product Knowledge.
5. Ability of sales staff to locate appropriate resource requirements when inquiries fall outside expertise.
6. Technical Assistance accessibilty.
7. Preparedness of technical staff to offer solutions.
8. Engineering support staff accessibility.
9. Preparedness of engineering support to offer solutions.
10. Shipping and delivery staff accessibility.
11. Preparedness of shipping and delivery to offer solutions.
12. How satisfied are you with the processing efficiency?
13. How satisfied are you with the quality of products you’ve received from Logan Clutch?
14. How satisfied are you with our website?
15. Please indicate your overall level of satisfaction with your customer experience with Logan Clutch products and employees.